Contact

At Orphalan we identify, develop and provide access to innovative treatments for patients with rare diseases

How to Contact Us

To report an adverse event experience for an Orphalan product please contact us by writing to AdverseEventReporting@orphalan.health or calling direct: +356 2776 1718, or calling the local toll free telephone number listed under your country and choosing option 3.

Global Headquarters

Orphalan SA
226 Boulevard Voltaire
75011 Paris
FRANCE

Email: info@orphalan.health
Tel : +33 (0)1 42 49 82 64

Commercial Hub

Orphalan Limited
3rd Floor SB Business Centre
Triq Dun Karm, Birkirkara Bypass
Birkirkara BKR 9038
Malta
Email: info@orphalan.health
Tel : +356 21669890

Regional Contact Details

Austria

Local Toll Free telephone: 0800-281-452
For Ordering: 0800-281-452, and press option 1 or email Orphalan@health-logistics.com
For Medical Information: 0800-281-452, and press option 2
To report an adverse drug reaction: 0800-281-452, and press option 3
To report a defective product or product complaints: 0800-281-452, and press option 4
For General Office Inquiries: 0800-281-452, and press option 5
Email: info@orphalan.health

Belgium

Orphalan Nordic/Benelux
Club Office
1e Dorpsstraat 20
3701 HB Zeist
The Netherlands
Email: info@orphalan.health

Local Toll Free telephone: 0800-708-52
For Ordering:
Brocacef Healthcare Logistics B.V.
Uitsluitend via: orderBHL@brocacef.nl
Contactpersoon Brocacef Healthcare Logistics B.V. via 033-306 09 88
GTIN: 0535-0626-00001-0

For Medical Information: 0800-708-52, and press option 2
To report an adverse drug reaction: 0800-708-52, and press option 3
To report a defective product or product complaints: 0800-708-52, and press option 4
For General Office Inquiries: 0800-708-52, and press option 5

Brazil

ORPHALAN BRASIL
Rua Edgar Marchiori, 255,portão 2
Distrito Ind. Benedito Storani, Vinhedo, São Paulo
Local toll free telephone: 0800 878 5511
Email: info@orphalan.health

Denmark

Orphalan Nordic/Benelux
Club Office
1e Dorpsstraat 20
3701 HB Zeist
The Netherlands
Email: info@orphalan.health

Local Toll Free telephone: 8082-6850
For Ordering: 8082-6850, and press option 1 or email customerservice@nomeco.com
For Medical Information: 8082-6850, and press option 2
To report an adverse drug reaction: 8082-6850, and press option 3
To report a defective product or product complaints: 8082-6850, and press option 4
For General Office Inquiries: 8082-6850, and press option 5

Finland

Orphalan Nordic/Benelux
Club Office
1e Dorpsstraat 20
3701 HB Zeist
The Netherlands
Email: info@orphalan.health

Local Toll Free telephone: 0800-412-883
For Ordering: Tamro Oyj – Finland email supplychainservicesfinland@tamro.com.
For Medical Information: 0800-412-883, and press option 2
To report an adverse drug reaction: 0800-412-883, and press option 3
To report a defective product or product complaints: 0800-412-883, and press option 4
For General Office Inquiries: 0800-412-883, and press option 5

France

Orphalan SAS
226 boulevard Voltaire,
75011 Paris
France

Email:
Pour toute déclaration de Pharmacovigilance : adverseeventreporting@orphalan.health
Pour toute demande d’information médicale : infomedfrance@orphalan.fr
Pour toute réclamation qualité produit : qualityfrance@orphalan.fr

Local Toll Free telephone: 0800-901859
For Ordering: 0800-901859, and press option 1
For Medical Information: 0800-901859, and press option 2
To report an adverse drug reaction: 0800-901859, and press option 3
To report a defective product or product complaints: 0800-901859, and press option 4
For General Office Inquiries: 0800-901859, and press option 5

Germany

Orphalan GmbH
The Squaire 12
Am Flughafen
60549 Frankfurt am Main
Germany
Email: info@orphalan.health

Local Toll Free telephone: 0800-180-0616
For Ordering: 0800-180-0616, and press option 1 or email Orphalan@health-logistics.com
For Medical Information: 0800-180-0616, and press option 2
To report an adverse drug reaction: 0800-180-0616, and press option 3
To report a defective product or product complaints: 0800-180-0616, and press option 4
For General Office Inquiries: 0800-180-0616, and press option 5

Ireland

Local Toll Free telephone: 1800 903 318
For Ordering: 1800 903 318, and press option 1
For Medical Information: 1800 903 318, and press option 2
To report an adverse drug reaction: 1800 903 318, and press option 3
To report a defective product or product complaints: 1800 903 318, and press option 4
For General Office Inquiries: 1800 903 318, and press option 5
Email: info@orphalan.health

Italy

Orphalan Italia Srl
VIALE ABRUZZI 94,
20131
MILANO MI
Italy
Email: info@orphalan.health

Local Toll Free telephone: 800-728-025
For Ordering: 800-728-025, and press option 1
For Medical Information: 800-728-025, and press option 2
To report an adverse drug reaction: 800-728-025, and press option 3
To report a defective product or product complaints: 800-728-025, and press option 4
For General Office Inquiries: 800-728-025, and press option 5

Luxembourg

Orphalan Nordic/Benelux
Club Office
1e Dorpsstraat 20
3701 HB Zeist
The Netherlands
Email: info@orphalan.health

Local Toll Free telephone: 0800-708-52
For Ordering:
Brocacef Healthcare Logistics B.V.
Uitsluitend via: orderBHL@brocacef.nl
Contactpersoon Brocacef Healthcare Logistics B.V. via 033-306 09 88
GTIN: 0535-0626-00001-0

For Medical Information: 0800-708-52, and press option 2
To report an adverse drug reaction: 0800-708-52, and press option 3
To report a defective product or product complaints: 0800-708-52, and press option 4
For General Office Inquiries: 0800-708-52, and press option 5

Malta

Orphalan Limited
3rd Floor SB Business Centre
Triq Dun Karm
Birkirkara By Pass
Birkirkara
Malta
BKR 9038
+356 21669890
Email: info@orphalan.health

Local Toll Free telephone: 80062781
For Ordering: 80062781, and press option 1
For Medical Information: 80062781, and press option 2
To report an adverse drug reaction: 80062781, and press option 3
To report a defective product or product complaints: 80062781, and press option 4
For General Office Inquiries: 80062781, and press option 5

Netherlands

Orphalan Nordic/Benelux
Club Office
1e Dorpsstraat 20
3701 HB Zeist
The Netherlands
Email: info@orphalan.health

Local Toll Free telephone: 0800-022-0731
For Ordering:
Brocacef Healthcare Logistics B.V.
Uitsluitend via: orderBHL@brocacef.nl
Contactpersoon Brocacef Healthcare Logistics B.V. via 033-306 09 88
GTIN: 0535-0626-00001-0

For Medical Information: 0800-022-0731, and press option 2
To report an adverse drug reaction: 0800-022-0731, and press option 3
To report a defective product or product complaints: 0800-022-0731, and press option 4
For General Office Inquiries: 0800-022-0731, and press option 5

Norway

Orphalan Nordic/Benelux
Club Office
1e Dorpsstraat 20
3701 HB Zeist
The Netherlands
Email: info@orphalan.health

Local Toll Free telephone: 80062439
For Ordering: 80062439, and press option 1 or email kundeservice@alliance-healthcare.no or email resepsjon@nmd.no
For Medical Information: 80062439, and press option 2
To report an adverse drug reaction: 80062439, and press option 3
To report a defective product or product complaints: 80062439, and press option 4
For General Office Inquiries: 80062439, and press option 5

Portugal

Local Toll Free telephone number for Portugal is 800 800 180
For Ordering: FAX 21 961 46 15 or email encomendaslgf@alloga-logifarma.pt
For Medical Information: 800 800 180, and press option 2
To report an adverse drug reaction: 800 800 180, and press option 3
To report a defective product or product complaints: 800 800 180, and press option 4
For General Office Inquiries: 800 800 180, and press option 5
Email: info@orphalan.health

Saudi Arabia / Riyadh

General Address:

ROWAD AL-ILHAM MEDICAL WAREHOUSE
6901 Khalid Ibn Al Walid St.,
Khayal Al-Andalus Center,
First Floor, Office-9
Email: info@raiksa.com

For General Office Inquiries:
+96611 4930207, +966 566392288 or email ihab@raiksa.com

For Ordering:
+96611 4930207, +966 566392288 or email ihab@raiksa.com
For Medical Information:
+96611 4930207, +966 566392288 or email ihab@raiksa.com
To report an adverse drug reaction:
+96611 4930207, +966 566392288 or email ihab@raiksa.com
To report a defective product or product complaints:
+96611 4930207, +966 566392288 or email ihab@raiksa.com

Spain

Orphalan España Sociedad Limitada
Calle San Elies 29-35,
5ª planta.
08006 Barcelona
Email: info@orphalan.health

Local Toll Free telephone: 900-494652
For Ordering: 900-494652, and press option 1
For Medical Information: 900-494652, and press option 2
To report an adverse drug reaction: 900-494652, and press option 3
To report a defective product or product complaints: 900-494652, and press option 4
For General Office Inquiries: 900-494652, and press option 5

Sweden

Orphalan Nordic/Benelux
Club Office
1e Dorpsstraat 20
3701 HB Zeist
The Netherlands
Email: info@orphalan.health

Local Toll Free telephone: 020-109-327
For Ordering: Tamro AB – Sweden. Call +46 8 56 77 71 00 or +46 8 710 58 43 or email kundservice@tamro.com

For Medical Information: 020-109-327, and press option 2
To report an adverse drug reaction: 020-109-327, and press option 3
To report a defective product or product complaints: 020-109-327, and press option 4
For General Office Inquiries: 020-109-327, and press option 5

United Kingdom

Orphalan UK Ltd
62-64 Baker St,
London
W1U 7DF
United Kingdom
Email: info@orphalan.health

Local Toll Free telephone: 0800-051-5974
For Ordering: 0800-051-5974, and press option 1
For Medical Information: 0800-051-5974, and press option 2
To report an adverse drug reaction: 0800-051-5974, and press option 3
To report a defective product or product complaints: 0800-051-5974, and press option 4
For General Office Inquiries: 0800-051-5974, and press option 5

Get In Touch

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